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ATDTRAVELSERVICES

Sales and Service Agent (German speaking)

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We're looking for a Sales and Service Agent (German speaking) to join our German team at ATD Travel Services in Clapham Common. Competitive salary, great benefits and a brilliant team. CVs to jobs@attractionticketsdirect.de.

 

JOB DESCRIPTION

 

JOB TITLE:                       Sales and Service Agent (German)

DEPARTMENT:                Telephone Sales

REPORTS TO:                   Head of Sales

LOCATION:                       London, SW4

 

About Us

Established for 14 years, ATD Travel Services operates a number of brands focused on the pre–purchase of attraction tickets and experiences. Our main brand – Attraction Tickets Direct – operates from the UK, Ireland, Germany and Brazil and is the leading broker for the major Florida theme parks in each of those territories. We are passionate about service and our success is based on being the best in our sector in everything we do. We are an exciting and entrepreneurial company looking to grow further by improving our systems and data infrastructure and analysing our data to provide a more personal and relevant experience for our customers. We are privately owned, financially secure, and have ambitious plans for 2019 and beyond. 

 

About You

A native German speaker, you are comfortable in a fast-paced environment and make personal success, and the success of your company, a priority. You are an all-rounder; able to provide excellent sales support and customer service. You are confident talking to customers and working to sales targets. Your ability to build productive relationships quickly is key and you have a proactive and positive approach.

 

JOB PURPOSE

Deliver excellence in both telephone sales and post-booking service. Achieve pre-defined targets, instilling customer confidence through excellent written and verbal communication. Contribute to our reputation of knowledge and reliability.

MAIN ACTIVITIES & RESPONSIBILITIES

 

·       Answer incoming customer sales and service communications, including telephone calls, emails, and letters, from German direct customers

  • Manage personal workload, ensuring all potential sales opportunities are followed up
  • Maximise revenue and margin from all sales opportunities
  • Results focused; achieve pre-defined sales and service targets
  • Provide exceptional service, ensuring every customer is offered the right products for them
  • Process bookings, including contact with overseas suppliers
  • Assist with all post-sale booking issues related to your bookings
  • Continually improve on your detailed knowledge of ATD products and destinations
  • Contribute to improvements in sales and service processes

·       Work closely with your sales and operations colleagues, to resolve all customer service issues

  • Represent Attraction Tickets Direct with suppliers and industry partners
  • Work closely with all other internal departments to improve the ATD offering

 

SKILLS, PERSONAL ATTRIBUTES & EXPERIENCE

·       Language – Should have German as a first language, and excellent English

·       Attention to detail – absolutely crucial as all communication must be both well-written and 100% accurate in terms of grammar and tone.

·       Organisational ability - Excellent organisational skills and time management

·       Communication – must have a confident personality with excellent interpersonal skills, and the ability to communicate at all levels including external suppliers and internal departments

·       Flexibility - flexible attitude to working hours in line with business needs

·       Energy & Tenacity - desire to succeed, and have fun doing so

 

CVs to jobs@attractionticketsdirect.de.

 

Edited by ATDTRAVELSERVICES

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