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Press Loft

Bilingual German & English Customer Support Representative

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Press Loft is a global PR platform specialising in PR for Homes and Gift Brands. We work with 900 companies eg Made.com, Etsy, Cox & Cox.  We are looking for a bilingual (German / English) customer support assistant who is passionate about helping customers. We are looking for someone who has a friendly written and spoken style, and who loves making people happy and solving their problems.  Bilingual English- German is essential as you will be providing customer support to our network of UK, Australian and German journalists and clients.

We are a fun and fast-moving tech business where you will be given significant responsibility to make a big impact in our global company.   You will be given detailed training and ongoing support.

Our culture:

You will be working on Slack and Intercom and, although some of us work part-remotely,, we are a small, close team and pride ourselves on our friendly culture.  We have lovely Wework offices in Holborn with free beer (after 3pm :), socials, yoga and meditation amongst many other fun events and office socials.

We blend a nimble start-up attitude with the heritage and security of being established for 15 years.

Responsibilities:

  • Live chat, email and phone support - primarily using Intercom (full training given)

  • Responding to inbound client and journalist enquiries both with technical issues and sales questions.

  • Proactively contacting our clients - identifying who needs support

  • Feeding back from the 'frontline' to the other departments with key updates and feature improvements so we can continually improve our service.

  • Building our FAQs

  • Working with journalists, helping respond to their leads and identifying the perfect product to fit a brief.

  • Reach out to journalists and clients on social media to grow our community

About You:

  • You have the drive to find those "yes" moments where a customer feels listened to, helped and supported by our company.

  • Strongly empathetic, you can alter your tone and style - quickly reading how best to communicate with someone.

  • You are a great writer, able to get across your personality with warmth whilst also detailing technical solutions clearly.

  • We need someone who is knowledgeable about the latest trends with a good eye for a winning selection of images.  

Hours:

f/t 9-5.30 Monday - Friday in our offices we also offer the option to flex 10-6.30

We can also discuss flexible / part-remote working options for the right candidate

Salary £25k

 

Send CV and cover letter to nicola.snell@pressloft.com

Edited by Press Loft
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