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Charlotte Grant

Customer Operations - German Speaking - Full or Part Time

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  • We’re looking for an impactful and empathetic problem solver to join our Customer Operations team in our London office.

 

You should apply if you:

  • Are looking for flexible work – we’re building a better way to work and that applies to our internal team too. We will try to work around you and your schedule – whether that’s your university course or another passion!
  • Are tech focussed and want to make a difference – we are a tech start up so we are looking for people who believe in our mission and understands the impact that Catapult can make
  • Are smart and driven – We have big ambitions and we need the best people to make them happen

 

Here is what you will do:

  • Be the face of our brand – supporting our candidates and employers.
  • Find out what makes our candidates and clients tick - Based on their feedback you will help us improve their experience.
  • Manage the bookings process - From making sure the right person gets booked in, to improving our internal product so that we can handle 10x as many bookings in the (near) future

 

Who are you?

You are an experienced customer support expert looking for a flexible opportunity within a growing startup.

You also....

  • have excellent verbal and written communication skills in English and German.
  • do not let things gets you down – we get our energy from knowing that even when it’s hard work and people think what we’re doing is crazy, it’s worth it because the impact will be huge.
  • can see the bigger picture – you love that every conversation with a candidate/employer helps Catapult to grow and provides an insight into how we can improve.
  • are a Catapult person – at Catapult we’re friendly, confident and professional and as the voice of the brand you embody this in everything you do!
  • are a sponge – things move pretty fast at Catapult so you’ll have to absorb new information and apply it to your work every day
  • can think on your feet – you’ll need to act fast and come up with your own solutions
  • have your eyes and ears to the ground– you are the integral link between Catapult and our employers and candidates. You pass on feedback so we know how we can improve both our operations and our product benefits.

What you’ll get from joining us?

  • Flexibility - This position is available as full or part-time depending on your availability
  • Premium Private Healthcare
  • 50% off your Virgin Gym Membership
  • A learning and training budget exclusive to what you need/want
  • Flexible working opportunities
  • Opportunity for career progression
  • Company MacBook (you can use at home too)
  • Enjoy all the benefits of a great co-working space in the City. That means free drinks, snacks, breakfasts, dinners and activities with the team.
  • Awesome work culture: https://writing.joincatapult.com/our-values/

 

Please see here to apply: https://www.workable.com/j/C5EB369A7F

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