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Bookboon

Customer Success Manager (HR/e-Learning)

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Bookboon.com is the world’s largest eBook publisher and we have made it our mission to help people realise better versions of themselves by giving students and business professionals access to bite-sized eBooks that sharpen emotional, intellectual and business skills.

Having undergone a significant growth in our customer base, a new opening has arisen for an B2B Customer Success Manager. In this role, you will be responsible for managing some of our biggest B2B client accounts across multiple markets (mostly DACH, but also EMEA and US). You will have an important impact on the longevity of our business relationships, so we are looking for an enthusiastic and well organised individual – someone who is able to build meaningful and strong connections and is passionate about providing excellent customer service. 

CORE RESPONSIBILITIES

• Growing Usage: Delivering effective outbound telephone-based client support in order to maximise the client’s usage of our corporate learning tool, ensuring they receive value from their purchased Bookboon services. 
• Relationship Management: Establish a trusted and strategic advisor relationship with each assigned client, understand their strategic goals, and develop plans to achieve those goals.  
• Retention: Maximise customer satisfaction and retention and advocate customer needs cross-departmentally to resolve queries/issues. 

WHY BOOKBOON? 

  • We reward hard work! We will make sure you are rewarded for your hard work. We offer career progression, a competitive base salary & great employee benefits.
  • Space for your ideas! We make a difference for our employees by maintaining a flat and collaborative company structure where your ideas find an open ear. 
  • We’re nice people! We take pride in our great company culture and appreciate hard work as much as a good work-life balance.  
  • Innovation! Be part of a rapidly growing business that has proven its ability to adapt to markets and to keep up with advances in technology.
  • Sustainability! With our focus on digital solutions, we help reduce paper waste and make education available to anyone, anywhere. 

ABOUT YOU

✓ Previous experience in a customer success, client relationship or account management role (B2B)

✓ Track record of managing a high number of accounts simultaneously

✓ You take initiative, own processes, and you’re full of energy!

✓ Strong level of communication, negotiation and influencing skills across all levels of seniority

✓ Candidates must be fluent in English and German 

Apply today and send us your CV to jobs@bookboon.com 

Bookboon - B2B Custumer Success Manager UK DE.pdf

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