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Justine Khattabi

Customer Service Representative Germany

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    Job description

    Fly Now Pay Later is the travel industries first payments platform that allows consumers to instantly spread the cost of their holiday over a flexible duration.


    Based in Central London (Cannon Street, EC4M), we’ve just secured £20m in funding following an extensive proof of concept phase to start rolling out our payment solution across the UK travel sector. Fly Now Pay Later is founded by a highly experienced team with extensive experience within travel (Tui Travel PLC), consumer finance (Visa), payments (faster payments) & tech start ups (various).


    The German CSR / Operations Team Member will be responsible for helping to keep the daily operation of our German business under smooth control . We’re looking for a candidate who is process driven, has a great attention to detail and is willing to turn their hand to any task.


    About the role


    • Manage corporate accounts including invoicing, statements of account and other enquiries
    • Manage loan book transactions and reconciliations
    • Manage late payments and collections
    • Making outbound calls to discuss repayment of the borrower’s outstanding arrears
    • Receiving inbound calls and responding to emails regarding account queries, handling disputes, taking payments and setting arrangements
    • Manage new customer orders and loans where manual intervention is required
    • Directly report to the Operations Manager


    What we are looking for


    • An organised and self-motivated individual
    • Ideally you will have experience in Collections, underwriting, account management or a similar credit control role
    • Previous experience working in a customer focused environment, with telephone/call centre experience is a plus
    • Financial services experience with an understanding of consumer loans is a plus
    • Strong oral and written communication skills
    • Diligence and ability to learn quickly
    • An attention to detail
    • Strong work ethic, drive and persistence
    • Confident using Microsoft Excel and Word
    • Fluency in German and English is required 


    What We’re Offering


    • Friendly, open-minded and collaborative team
    • Opportunity to be involved in a high growth fintech start up
    • Central London location (Cannon Street)
    • Competitive Salary

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