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Customer Service/Account Manager Position - German & English Speaking - SaaS Company

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The Company

Diligent is the leading provider of secure corporate governance and collaboration solutions for boards and senior executives. Over 12,000 clients in more than 90 countries and on all seven continents rely on Diligent for secure distribution of board materials, secure messaging, integrated compliance, board evaluation and entity management. Diligent’s Governance Cloud is the only solution that meets the evolving governance needs of leading organizations. Visit diligent.com or follow us on Twitter @diligentHQ to learn more.

Position Overview

The role of the Junior Customer Success Manager is to support the Senior Customer Success team in providing implementation and account management services to our clients. The successful candidate will be responsible for tasks including but not limited to the below

 Key Responsibilities

  • Supporting Customer Success Team in the implementation and maintenance of all clients.
  • Responding to client requests via phone and email
  • Daily data entry
  • Daily usage of CRM system (previous knowledge of Salesforce is beneficial)
  • Assisting with highly sensitive requests or issue escalations as needed
  • Providing low-level support and password resets for clients

Required Experience/Skills:

  • Should have 1-2 years in administrative work
  • Bilingual in German is a must
  • High energy, positive attitude
  • Must be process driven
  • Excellent written and verbal skills
  • MS Office (Word, Excel, PPT); good working knowledge of excel on an intermediate level, which will be tested.
  • Able to work with minimal supervision
  • Ability to work in a team as well as a self-starter basis
  • Proven ability to multi-task

Diligent offers a strong compensation and comprehensive benefits package, including pension, Group Life Insurance and Income protections, alongside Medical Insurance. We are a casual but professional team, with this role working from our London office.


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