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Contrado

German Speaking Customer Service Representative - Photo Printing Company!

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    The Company - Contrado Imaging Ltd

    Welcome to Contrado, a rapidly expanding custom lifestyle, fashion and homeware product design Company. We are seeking another talented person to change how lifestyle products are designed, made and bought. Out technology driven company was founded in 2002. Now we are a diverse team of 100 awesome people in West London designing and making a variety of sought after creative clothing, gift and home products. Excitement is guaranteed as we design, print & make products on demand. We sell direct to consumers through our websites, with expanding worldwide reach. And we’re growing fast. That’s where you come in.

    What you’ll be doing…

    Help German customers with our products to total satisfaction and promote our brands to customers via Chat, Phone, Email and social networks as required. We are looking for an individual who wants to meet new people and always knows the right thing to say, both to customer and employees.

    Principle Accountabilities and Responsibilities

    • Securing an excellent customer experience, supporting customers (phone, chat, email) in a multitasking environment – customer service & sales
    • Order follow-up and prioritisation (knowledge of despatch systems and packing processing)
    • Potential ad hoc tasks as required such as website content editing

    What you'll need to succeed

    • German and English to native level both written and spoken
    • Positive outlook and pro-active problem-solving skills
    • Online customer service experience: 1-2 years
    • Good MS Excel skills
    • Creative eye for design
    • Interested and up to date with industry trends
    • High energy core skills – strong outgoing personality, drive, enthusiasm, persistence, winning mentality. Persuasive approach with good communication skills and manners

    Nice to have

    • Experience in a highly competitive area is desired
    • Some basic understanding of design and optimised images, e.g. Photoshop

    Benefits

    • Enjoyable atmosphere, fast-paced, fun, and creative environment
    • Competitive salary to skill level with potential 10-15% overtime bonus
    • On site fully equipped company gym (Technogym)
    • Breakout and social games areas with trampoline, pool table, table football, table tennis
    • Subsidised season ticket loan
    • 50% preferential staff discount
    • Free fruit, bottomless ground coffee and fresh orange juice
    • Ongoing training; online, internal, conferences and books
    • Team outings, BBQ's, events

    We have created a great culture of teamwork and friendship through hard work and positivity. We enjoy an inclusive, positive atmosphere, and we seek individuals who thrive in that environment. We offer flexibility, concise and swift decision making and less hierarchy. If this works for you, apply now for this job opportunity.

    All EU people welcome.

    No recruitment agencies, thank you.

    Job Type: Full-time

    Salary:  £20,000.00 /year (+ paid overtime!)

    Please contact gwennael@contrado.com if of interest

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