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Press Loft

Bilingual (German / English) Customer Support and Marketing Assistant

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    Press Loft is a fast-growing global PR technology platform with teams in London Southbank, Sydney, Milan & Madrid.

    We are looking for a bilingual (German / English) customer support & marketing assistant who is passionate about helping customers. We are looking for someone who has a lovely, friendly written and spoken style, and who loves making people happy and solving their problems. Bilingual is essential as you will be providing customer support to our network of global journalists and clients.

    This role will also involve marketing support, including content creation of content for social media, our website and blog. You will also be engaging with, and growing, our network on the key social platforms.

    We are a nimble, fun and fast-moving tech business where you will be given significant responsibility to make a big impact in our global company. You will be given detailed training and ongoing support.

    Our culture:

    You will be working on slack and intercom and, although some of the team work remotely around the world, we are a small, close team and pride ourselves on our friendly culture.

    We blend a nimble start-up attitude with the heritage and security of being established for 10 years.

    Responsibilities:

    • Live chat, email and phone support - primarily using intercom (full training given)
    • Responding to inbound client and journalist enquiries both with technical issues and sales questions.
    • Proactively contacting our clients - identifying who needs support
    • Sending product suggestions to journalists to help with their image sourcing
    • Feeding back from the 'frontline' to the other departments with key updates and feature improvements so we can continually improve our service.
    • Building our FAQs
    • Working with journalists, helping respond to their leads and identifying the perfect product to fit a brief.
    • Creating engaging written and visual content for our blog, Trends and social media.
    • Reach out to journalists and clients on social media to grow our community
    • Supporting our marketing manager with various projects

    About You:

    • You have a drive to find those "yes" moments where a customer feels listened to, helped and feels an affinity with our company.
    • Strongly empathetic, you can alter your tone and style - quickly reading how best to communicate with someone.
    • You are a great writer, able to get across your personality with warmth whilst also detailing technical solutions clearly.
    • We need someone who is knowledgeable about the latest trends with a good eye for a winning selection of images.
    • You must be social media savvy and have managed blogs / social media channels. Understanding the importance of natural follow/unfollow activity, hashtag usage and engagement.

    Location

    Southbank, London, SE1 9PG

    We would consider remote working for the right candidate. Please state your preference in your application.

    Hours:

    9-5.30 Monday - Friday - we also offer the option to flex 10-6.00

    Salary £25k

    Strictly no recruitment agents thank you 

    Job Type: Full-time

    Salary: £25,000.00 /year

    Please send you cover letter and CV to celine.dibert@pressloft.com 

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