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Fabienne Casas

German speaking Customer Service Consultant (Fashion)

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Job Title:              German speaking Customer Service Consultant

Job Type:             Permanent

Start Date:          ASAP

Location:              City of London, England

Salary:                 GBP21000 - GBP23000 per annum additional benefits


Main responsibilities:


• Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact)

• Liaising with customers with regards to returns, order status and providing general timeline logistics information

• Ensuring a totally seamless customer experience and providing product advice

• Dealing with complaints and escalations

• Order processing on the in-house software system

• Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns

• Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers


Skills and experience required:


• Fluent in German (written and spoken)

• Fluent English (written and spoken)

• Previous experience in customer service or/and luxury sales

• Excellent communication and interpersonal skills

• Strong problem solving skills

• Ability to multitask and prioritise workload

• Keen interest in fashion and luxury brands

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