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ICAM - Native German Speaker - Uxbridge - £24K OTE

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Internal Channel Account Manager – (ICAM)

 

The role of the Internal Channel Account Manager (ICAM) is key to the successful delivery of Harte Hanks services and client satisfaction. The ICAM will be focused on recruiting, developing and managing value added reseller partners.

Essential Functions and Responsibilities

• Develop and nurture relationships
• Take ownership for furthering their client knowledge
• Have detailed contract knowledge of client proposition, features, advantages and benefits
• Follow defined quality standards for data entry and checking
• Follow defined complaints and escalation procedures
• Act consistently in a professional manner and as a role model to all staff
• Show a commitment to personal development and career progression
• Be a team player to drive the company to be successful
• Build professional relationships with all colleagues, senior managers, customers and partners both internal and external
• Represent Harte Hanks and the customer in a professional manner both internally and externally at all times
• Initial account mapping and profiling of value added resellers (VAR’s)
• Driving the value proposition throughout the managed account base
• Promotion of new products and offers throughout the managed account base
• To provide reactive sales support to managed account base
• To account manage 300+UK VAR’s
• Achieve activity level targets
• Target / results driven, self-motivated, punctual, and displays commitment in working on own, and in a team environment
• Ability to conceptually understand the customer situation, and to communicate / educate how the clients offerings can address customer needs
• Demonstrates ownership of self-development and on-going learning
• Analytical, display’s decision making abilities. (Takes ownership of solving issues and or finding potential answers/solutions)
• A strong communicator who influences through multi-level negotiation skills to corporate and board level clients
• Strong verbal, written communication, and listening skills
• Goal orientated individual, who strives for quality and attention to detail with a structured work methodology / approach

Required Experience, Skills and Education

Experience: in written form and dialogue in the required language(s)
• Bi-lingual (Preferred)
• Experienced in working in a busy multicultural environment
• Knowledge of IT infrastructure

Skills:
• Exceptional written and oral communication abilities
• Must have language competency in written form and dialogue in the required language(s)
• Experience in CRM / Databases
• Working knowledge of MS Office applications, Internet navigation and contact management software
• Experience in relationship building, social networking, team player
• Good time management and organisational skills

KEY COMPENTENCIES

• Demonstrated experience in internal sales position selling to re-sellers or corporate end users
• Demonstrated track record of achieving KPI’s i.e. appointment & revenue targets.
• Demonstrated understanding of the IT industry.
• Demonstrated evidence of advanced IT skills.
• Demonstrated experience of communicating to a high standard at all levels within business.
• Demonstrated evidence of driving a high performing, results driven campaign.
• Problem solving attitude and a desire to own customer satisfaction
• Must demonstrate proven track record in achieving sales targets

Education:
• Good standard of Education

POLICY AND PROCEDURE ALIGNMENT
Compensation and Benefits
HarteHanks offers attractive compensation plans
Key Words
Marketing, channel Account Management, CRM database, Revenue Targets
About HarteHanks
HarteHanks is a direct marketing services company offering the widest array of integrated, multichannel,
data-driven solutions for top brands around the globe.
Note: The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.
HarteHanks is an Equal Opportunity Employer

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