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Found 10 results

  1. Hallo zusammen, meine Firma sucht derzeit nach einem Senior Member Support Agent, der fließend Englisch und eine weitere europäische Sprache spricht, also Deutsche sind sehr willkommen Die Firma ist Dynata, eine der größten Marktforschungsfirmen weltweit mit vielen unterschiedlichen Panels, und es handelt sich hier definitiv NICHT um einen Call Center Job. Neben der Beantwortung von E-Mails unserer Mitglieder (KEINERLEI Telefonanrufe!), bestehen die Aufgaben hauptsächlich aus - Trainings für neue Agents / Onboarding - Interner Agent Support (Fragen anderer Kollegen beantworten, Kontakt zu anderen Teams herstellen, Eskalationsmanagement) - Administrative Aufgaben wie Einsatzpläne, Trainingsplanung etc. und allgemeine Unterstützung des Managers - Testing und Korrekturlesen - Qualitätskontrollen Wir suchen jemanden, der bereits Erfahrung im Bereich Customer Service / Member Service hat und in der Lage ist Training durchzuführen, komplexe Inhalte an andere Teammitglieder zu vermitteln, geduldig und empathisch ist und auch in etwas stressigeren Situationen einen kühlen Kopf bewahrt. Teamführungsqualitäten und -erfahrung sind von Vorteil. Nähere Details findet ihr auf LinkedIn: https://www.linkedin.com/jobs/view/1345487303/ Das Team ist sehr international mit Kollegen aus Japan, Korea, Südamerika, Italien, Schweden, Portugal, Deutschland etc. Ich arbeite super gerne hier, da das Arbeitsklima sehr entspannt ist, es viele Teamaktivitäten und Company Events gibt und alle Kollegen wirklich super nett sind. Unser Büro ist in der City of London, ganz in der Nähe von St Pauls und der Blackfriars Station. Solltet Ihr Fragen haben, gebt gerne Bescheid. Da ich selbst in der ausgeschriebenen Position arbeite, kann ich euch gerne noch ein bisschen mehr über die Stelle erzählen. Vielen Grüße, Conny
  2. Are you passionate about travel? Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry? Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational? That is what we do here at Vrbo, part of the Expedia group. We are leaders in holiday rentals with sites representing more than 2 million unique places to stay. CE & Services, your next opportunity We continue to build a culture of extraordinary service working directly with Partners who list their properties and Holiday makers, travellers, who are looking to book a great vacation rental. We are the voice of HomeAway, bridging the gap between our sites and our customers. Consider us global detectives who dive headfirst into issues and questions and emerge with solutions. We move quickly and deliberately using data to guide our decisions and testing to achieve breakthroughs. We welcome new ideas, opinions and pitches which we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, engaging with our customers and internal stakeholders. What you'll do: The Integrated Support Specialists have 3 core responsibilities: 1. Service Support You will provide service support to our Integrated Property Managers via inbound/outbound phone, chat and email You will act as Key Account Support for our internal Partner-Success teams on general service issues, retaining ownership and ensuring appropriate communication until issue is resolved You will educate new and existing partners, helping them to optimise their property listing(s) performance. You will coach them on the best use of our products, tools and positioning functions. 2. Integrated Tool & Technical Support You will be the primary point of contact for Tier-1 Integrated Tool and technical issues. You will analyse and diagnose severity levels by following appropriate procedures in order to identify root cause. Escalate complex Tier-2 technical/tool issues whilst owning communication with our customer and Partner-Success teams until issue is resolved You will provide Integrated Tool Onboarding for existing none-integrated customers by project managing integration requests from internal partners, seeing the process through to completion You will act as Premium/Key Account Support for our internal Partner-Success teams on integrate tool issues 3. Customer Insights Advocate Share feedback with Management and Partner-Success for new ideas on how to improve customer experience - playing your role in revolutionising the travel industry! You will maintain optimal Market Place Standards by identifying potential violators, collaborating with internal teams to educate our customers on correct behaviour and create an environment of Trust & Safety You will monitor customer contact data to identify education and improvement needs with Partner-Success teams, to reduce contact-propensity and rebooking claims You will support internal-stakeholders by attending customer review meetings and PMSC European events, providing customer education and data insights Who are you? Strong verbal and written communication skills in both English and German. You have a background in Customer Service. Account Management and Tier-1 Technical support working Business to Business (B2B) is a strong plus You are focused on Customer Loyalty, you understand our customer needs and deliver a world-class customer support You are highly motivated, passionate about connecting to the customer and building strong rapport You possess a growth mindset, you´re open to new ideas, embrace feedback & coaching. You have good people and interpersonal skills and are capable of easily building relationships, both internal and external. Capable of remaining calm under pressure and adapt quickly to changes You are analytical and have high attention to detail. You can interpret data and provide customer improvement recommendations High standard of computer literacy is essential, experience with CRM systems, HTMLS/XML browser technologies and software integration is desirable Experience working with classified listings/travel websites, online advertising, eCommerce are desirable but certainly not essential Why join us: Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. About Vrbo: Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part of the Expedia Group family of brands. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Interested in this opportunity? Please send your application to ltuominen@homeaway.com.
  3. Start date: Monday 19th of August We are looking for individuals passionate about helping others, to join our multicultural team based in Chiswick, West London. The role requires excellent customer skills, as you will be the first point of contact, providing advice and support to our globally mobile members to ensure they are healthy, safe and secure. This will require: Obtaining client information through excellent communication skills via telephone and email Keeping accurate records of relevant information in a comprehensible way using our case management system Strong understanding of the importance of data protection and adherence to process when handling Personally Identifiable Information and Protected Health Information Coordination skills to liaise with medical facilities such as doctors’ offices, hospitals and ambulance providers to make necessary arrangements An empathetic customer-centric approach to individual customer needs Qualifications To succeed in the role, you will need: Previous international exposure /customer service/call centre experience would be a plus Excellent written, spoken English and good IT skills Ability to multi-task, coordinate and prioritise work load effectively Desirable language skills in French, German, Dutch, Swedish or Norwegian Additional information Working Hours: 37.5 hour week, worked as 12 hour shifts (8am - 9pm) across a 7 day week with approximately 3 days on and 4 days off. This will include 3 months of day shifts and 1 month of night shifts at an enhanced rate (8pm - 9am). What we can offer you: Starting salary: £22,000 - rising to £25,500 through performance based salary reviews every 6 months after probation Four weeks full-time (paid) induction training, regular coaching to support and develop your skills Pension scheme, BUPA private health care, Bupa dental plan, retail discount vouchers Offices located in Chiswick Business Park with excellent access to local transport options (Piccadilly line to Acton Town and District Line/ Overground to Gunnersbury station, buses, national rail network) The business park has access to an on-site health a fitness centre, a variety of clubs (i.e. running, photography, board games, language courses), a choice of restaurants/cafes/bars, inter-company sporting events, access to bikes, showers, lockers Please apply now with your CV by clicking on the following link: http://smrtr.io/3bTSJ International SOS is the world’s leading medical and travel security risk services company with 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most. We offer our employees a dynamic, friendly and multi-cultural environment to work in.
  4. Do you speak GERMAN? We are looking for multilingual candidates to join our company. We are looking to recruit and GERMAN speakers as well as other European languages so if you speak any other language fluently look no further, apply to become a Customer Service Advisor today. We delighted to have been selected to partner with some of the largest, international brands to provide a superb customer service experience via telephone, email and social media. This is not a sales role, there is no cold calling, and it is all customers’ inbound queries, concerns and issues. We offer an excellent hourly rate for this position and will be on a permanent contract! Who are we? Ventrica represents a portfolio of clients who have chosen Ventrica as their partner in outsourcing their customer service functions. We have some prestigious brands on board covering a wide variety of sectors such as retail, food, luxury labels, pharmaceutical, car insurance, music and software. Ventrica is an omnichannel contact centre where we special in all forms of contact, such as: social media, telephone calls, emails, webforms, postal queries, webchat and mobile applications. Why work for us? As a Customer Service Advisor you will have the full support of your manager and your team members and you will be given full training. We have a bright, vibrant and modern office which have some excellent views of the seafront. We are close to main train lines and bus routes with a public car park next to our office. We are right next to the heart of the town centre so there are many shops around. We also offer all our employees a wide range of benefits as we like to look after our staff. What will I do? You will be the first point of contact for all customer queries therefore as a brand ambassador for the client so it is vital that at every step of the process you ensure customer service is provided at a high standard and ensure that all customers can communicate with ease by acting quickly and consistently. You will be the voice of this esteemed brand and make sure that the customer is at the heart of every conversation. What shifts are available? This role will have various shift patterns available as the service will be available 24/7. This means we have both full and part time positions available in various shift patterns. What do I need? · Has the right to work legally in the UK · A desire and genuine passion for delivering excellent customer service ensuring an empathic approach · The ability to take ownership and responsibility for the customer journey · Have a real enthusiasm about joining the Ventrica family and developing your career with us · Be punctual and reliable · Computer literate · Excellent communication skills · Experience of working in a customer facing environment What we offer? We have a bright, vibrant and modern office which have some excellent views of the seafront. We are close to main train lines and bus routes with a public car park next to our office. We are right next to the heart of the town centre so there are many shops around. We also offer all our employees a wide range of benefits as we like to look after our staff. We offer a very competitive salary for our multi lingual staff as well as other wellness benefits.
  5. Hallo, ich würde mich riesig freuen wenn mir jemand weiterhelfen kann. Ich suche einen job in London, am liebstenm wäre mir ein MON-FRI job aber ist nicht zwingend. Ich bin gelernte Hotelfachfrau und bis jetzt angestellt bei Hilton. Ich suche einen Job in der Hotelbranche oder im Customer Service, Reservation Agent oder im Service. Falls ihr jemanden kennt der wen sucht oder offene Stellen hat kann sich gerne bei mir melden! Vielen dank schonmal für eure Hilfe Liebe Grüße, Lea
  6. German Speaking Admin Assistant  Employment details:  Full time position  Salary: Depending on experience, £20,000-25,000 per annum  Holidays: 20 days + bank holidays  Our client is an independent, owner-run family company developing the highest quality furniture for offices and buildings. Very well known and respected on international market.  Main Tasks:  Autonomously manage orders from placement via specialized computer system (AS400 & Infopool) to final delivery, including creating and updating customer accounts, liaising with clients, liaising with production plant, assisting with invoicing process, etc  Organize deliveries via German or British shipper/courier  General customer service, including sending out marketing materials  Prepare quotations  Answer/direct phone calls  General Tasks:  Welcome clients  Request prices from Germany for special products  Product presentations (occasional)  Holiday replacement for colleague in marketing and administration  General administration/office management (with support of part-time colleague)  Required qualifications:  Fluent English and German  1-2 years of experience in administration  Logistics and order processing experience preferred  Excellent eye for detail  Excellent customer service skills  Excellent communication skills (e-mail, phone, in person) and ability to work in a small team.      If you are interested in the role please email you CV to Mariola at mariola@ablrecruitment.com
  7. Hello, We are looking for a German speaking ( Native level ) representative able to travel to RM3 8SB where our office is located.    Duronic is a global brand based in Romford in Essex. We began in 2005 producing Consumer and home products and have since expanded in to Health, Home, Kitchen and business products. We sell online, to resellers and to wholesalers in UK and Europe.   We are looking for a self-motivated individual to be in charge of our German sales channels. If you can speak both English and German (native level) then it's you we are looking for The role will include a few pointers as below. • Providing after-sales email support (a few hours each day in German). • Speak to customers in German • Translate documents from English to German • Monitoring customer product reviews • Participate in social media content creation with Media team We are looking for a flexible team player who is interested in becoming an essential part of our business. You would be reporting to the International Team leader and there is a lot of scope to develop the position based on your performance. The main qualities we are looking for are a genuine interest in directly increasing sales, particularly our Amazon.de sales channel, as well as a proactive willingness to get involved with other aspects of the business. Skills and attributes needed: • Excellent written and verbal communication skills in German - Must be able to translate from English to German • Positive, enthusiastic and team-orientated • Exceptional attention to detail • Confidence to pro-actively suggest and implement ideas • Ability to manage time and work on several projects simultaneously • Initiative to keep all projects moving on time • You need to be IT literate, familiar with Words/Excel. Training given. The role is Full-time, our working hours between 8.30am and 5.00pm Monday to Friday. The job does require you to come in everyday. We can be flexible on the hours, if you have the right ingredients for the job. If you need some flexibility then we can work around you. Our offices are an easy walk from Harold Wood over ground station which is 30 minutes from Stratford station (Central Line). You will need to be available to start as soon as possible. Salary: competitive, depending on experience. Please also let us know your salary expectation. If you think you are suitable for this position, please apply with a CV and covering letter highlighting how you believe your characteristics and experience make you suitable for this role.    Send your cv to jobs@shinemart.co.uk
  8. Schönen guten Tag,   ich heiße Esther und bin 32 Jahre alt.   Ich möchte zum Mai nach London ziehen und suche daher zum 01. Juni 2015 einen Job in Vollzeit.   Ich bin in verschiedenen Berufszweigen ausgebildet bzw. habe Erfahrungen in diversen Bereichen und bin daher flexibel einsetzbar.   Momentan bin ich als Sozialpädagogin/ Sozialarbeiterin in der Funktion als Teamleitung und in der Betreuung von verhaltensauffälligen Jugendlichen tätig. Ferner habe ich in diesem Bereich berufliche Erfahrung aus der Arbeit an Grundschulen und allgemein bildenden Schulen, aus dem Jugendamt und aus dem Pflegekinder- und Adoptionswesen. Hinzu kommen diverse Fortbildungen. In den vielfältigen Bereichen habe ich gelernt mein Verhalten und Auftreten meinen Zielgruppen anzupassen, weshalb ich sowohl ein junges Erscheinungsbild als auch ein seriöses Auftreten verkörpern kann.   Vor dieser Tätigkeit habe ich eine Ausbildung zur kfm. Assistentin im Schwerpunkt Fremdsprachen (Englisch u. Französisch) gemacht. Tätig war ich zudem bereits am Empfang eines Fitnessstudios, wo auch Ernährungsberatung, Besonnungsberatung und Abrechnung zu meinen Aufgaben gehörte. Außerdem tätig war ich als Leitung einer Boutique, wo es u.a. um Trendforschung ging, sowie im Einsatz im Büro. Ich bin ferner auf Beschwerdemanagement im Bereich Kundenbetreuung trainiert worden.   In meiner Freizeit widme ich mich u.a. gesunder Ernährung und Tierschutz, daher kenne ich mich auch in diesen Bereichen recht gut aus. Ich habe ebenfalls eine hohe Affinität zu Kleidung und Design.   Ich könnte mir Tätigkeiten bspw. als live-out Nanny, Schulbegleitung sowie als Mitarbeiterin in diversen pädagogischen Fachrichtungen vorstellen. Ebenfalls ansprechend finde ich die Arbeit im Customer Service, am Empfang, als Büroassistenz oder als Mitarbeiterin in Themenfeldern des Tierschutzes. Sehr interessieren würde es mich, wieder im Bereich Mode aktiv werden zu dürfen. Ich arbeite sehr gerne mit Menschen zusammen.   Dies sind jedoch nur einige Beispiele.        Da ich meine englischen Sprachkenntnisse momentan erst wieder auffrische und erweitere, würde es mich besonders freuen, wenn ich zunächst in Stellen eingesetzt werde, wo ebenfalls meine Deutschkenntnisse gefragt sind. Meine Französischkenntnisse eignen sich momentan eher für kleineren Smalltalk, können bei Bedarf aber ebenfalls langfristig wieder aufgefrischt werden. Ich würde mich über Einladungen zu Interviews oder allgemeine Tipps und Vorschläge sehr freuen. Gern bin ich bereit auf Nachfrage Arbeitszeugnisse, Fortbildungsbescheinigungen, Lebenslauf und/ oder weitere Informationen zu meiner Person Preis zu geben.   Herzlichen Dank im Voraus und herzliche Grüße.   
  9. Paper Cavalier, an online book dealer based in London, is looking for a part time representative to join its Purchasing Team. The role's primary responsibilities will consist of filling orders from multiple sources according to pre-established guidelines. The Buyer will also assist with the processing of seller cancellations, answering of seller emails, management of unreceived and problematic purchase orders, and reporting of deficiencies in purchasing and buying logic. The person will also be involved in special projects aimed at expanding the company's network of sources. The ideal candidate has great verbal and written communication skills in English, is a creative problem solver and has excellent attention to detail. Due to the nature of the work strong analytical and decision making skills are a must. Previous experience in customer service with e-commerce companies is also desired. The position will require an approximate 5 day dedication (20 hours) per week including weekend work with the possibility of an extension to a full time role subject to business requirements. Past an initial training stage the person will be offered the possibility of working remotely so a suitable setup which includes own computer and internet connection will be required. If you are interested in the role please submit a cover letter and resume highlighting your customer service experience to jobs@papercavalier.com
  10. Job title: German Customer Service Representative to work from home Reference: RF 18.14 Salary:  £8 per hour temp to perm Location: From Home Duration/start date: Immediate start temp to perm Language Matters is urgently looking for a Customer Service Representative with German to work from home taking inbound customer service calls using a virtual call centre on a full time on-going temp to perm basis.  The Customer Service Representative with German will answer inbound queries on a new ground-breaking pharmaceutical product from pharmacists and consumers in Germany. This is an exciting new opportunity for a growing company and full training will be provided. The perfect candidate will be fluent in German, confident, ambitious and enthusiastic and will own a Windows laptop (not a Mac) with internet connection and a landline.   Profile German to mother tongue standard Fluent English You must have a landline You must have a Windows laptop (NOT a Mac) You must have a quiet place to work at from home You must be motivated to work from home Previous inbound customer service experience, over the phone Enthusiastic and ambitious Hard working and self-motivated To apply, please send your CV in Word format to Valentina at info@languagematters.co.uk, CVs in any other formats will not be accepted.  If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all vacancies that match your language skills and work experience.   We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.   NB: Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.      
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