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The Instant Group has been delivering innovative property solutions since 1999, redefining the property sector by putting our clients and their business strategy at the heart of everything we do.We offer clients an alternative to the traditional way of procuring and managing workspace - combining the flexibility and choice of doing everything themselves with the ease of a hassle-free serviced or managed workspace. Due to ongoing growth The Instant Group are looking for a German speaker to join the business as an EMEA Account Manager in our London HQ in the awesome Blue Fin building. This role will suit a fluent German speaker who is a driven and tenacious individual that possesses a desire to exceed and thrives in a sales environment. There is no cold calling within this role, it is reacting to warm leads and building relationships with both clients (who are looking for office space) and operators (who have office space available) We’re looking for someone with an entrepreneurial flair who enjoys working in a fast paced yet rewarding environment and is motivated by excellent customer service. Key Responsibilities o Proactively following up all assigned serviced office opportunities for requirements resulting from incoming internet and telephone enquiries for Europe, specialising in the German market o Responsible for hitting daily activity KPIs, including call and viewing targets. o Creation of reports and qualification of prospects to set up viewings for prospects and sell serviced offices and the concept to them o Responsibility for particular geographic areas and becoming an ‘expert’ in these areas and feeding back to the team on these markets o Develop relationships with the operators and keeping in touch to ensure updated deal reporting in place o Develop business in line with company objectives and monthly targets Background and experience Be fluent in German with the ability to converse at a business level, being fluent in other European languages would be advantageous but not essential We are looking for someone of a graduate calibre who has a proven track record of strong individual sales with passion for excellent customer service Experience of working in a telesales team and delivering and exceeding KPIs Experience in the recruitment or property sectors would be advantageous but not essential Key skills and competencies o Fluent German speaker on a business level o Thrives in a fast paced, competitive atmosphere o Strong individual with passion for selling and customer service On Offer: Up to £24,000 basic salary Very generous commission structure - Realistic OTE of £40k 4pm finish every Friday An award winning company culture! Contact Stephen Pye (Head of talent acquisition) for more information - firstname.lastname@example.org
Internal Channel Account Manager – (ICAM) The role of the Internal Channel Account Manager (ICAM) is key to the successful delivery of Harte Hanks services and client satisfaction. The ICAM will be focused on recruiting, developing and managing value added reseller partners. Essential Functions and Responsibilities • Develop and nurture relationships • Take ownership for furthering their client knowledge • Have detailed contract knowledge of client proposition, features, advantages and benefits • Follow defined quality standards for data entry and checking • Follow defined complaints and escalation procedures • Act consistently in a professional manner and as a role model to all staff • Show a commitment to personal development and career progression • Be a team player to drive the company to be successful • Build professional relationships with all colleagues, senior managers, customers and partners both internal and external • Represent Harte Hanks and the customer in a professional manner both internally and externally at all times • Initial account mapping and profiling of value added resellers (VAR’s) • Driving the value proposition throughout the managed account base • Promotion of new products and offers throughout the managed account base • To provide reactive sales support to managed account base • To account manage 300+UK VAR’s • Achieve activity level targets • Target / results driven, self-motivated, punctual, and displays commitment in working on own, and in a team environment • Ability to conceptually understand the customer situation, and to communicate / educate how the clients offerings can address customer needs • Demonstrates ownership of self-development and on-going learning • Analytical, display’s decision making abilities. (Takes ownership of solving issues and or finding potential answers/solutions) • A strong communicator who influences through multi-level negotiation skills to corporate and board level clients • Strong verbal, written communication, and listening skills • Goal orientated individual, who strives for quality and attention to detail with a structured work methodology / approach Required Experience, Skills and Education Experience: in written form and dialogue in the required language(s) • Bi-lingual (Preferred) • Experienced in working in a busy multicultural environment • Knowledge of IT infrastructure Skills: • Exceptional written and oral communication abilities • Must have language competency in written form and dialogue in the required language(s) • Experience in CRM / Databases • Working knowledge of MS Office applications, Internet navigation and contact management software • Experience in relationship building, social networking, team player • Good time management and organisational skills KEY COMPENTENCIES • Demonstrated experience in internal sales position selling to re-sellers or corporate end users • Demonstrated track record of achieving KPI’s i.e. appointment & revenue targets. • Demonstrated understanding of the IT industry. • Demonstrated evidence of advanced IT skills. • Demonstrated experience of communicating to a high standard at all levels within business. • Demonstrated evidence of driving a high performing, results driven campaign. • Problem solving attitude and a desire to own customer satisfaction • Must demonstrate proven track record in achieving sales targets Education: • Good standard of Education POLICY AND PROCEDURE ALIGNMENT Compensation and Benefits HarteHanks offers attractive compensation plans Key Words Marketing, channel Account Management, CRM database, Revenue Targets About HarteHanks HarteHanks is a direct marketing services company offering the widest array of integrated, multichannel, data-driven solutions for top brands around the globe. Note: The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. HarteHanks is an Equal Opportunity Employer