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Vrbo

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About Vrbo

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    https://www.vrbo.com/
  1. The Technical Optimization Specialist is a member of the Partner Services team and manages Integrated Property Manager account optimization. This person is responsible for improving IPM performance through the identification of issue drivers and development of comprehensive coaching plans. What you’ll do: You will manage various channels in order to identify Integrated Property Managers (IPMs) that need consultation, based on performance across various metrics You will research drivers of performance and identify root causes behind concerns noted by a PM customer, Sales, and/or reporting You will provide explanations and craft detailed action plans for the PM customer that include coordinated issue resolution across internal teams, behavioral modification, and/or technical instruction/training, depending on the scenario You will implement dedicated issue solutions for target IPM customers, in coordination with Sales, software partners, Integrated Solutions, and Product teams You will provide recommendations and guidelines about listing on HA sites; work with PM customer to ensure compliance; train on products available and provide insight on performance improvement techniques You will act as the liaison between the IPM and internal teams You will track and provide data on KPIs for IPM performance improvement across multiple checkpoints, as well as customer happiness You will keep a pulse on new product and service launches, as well as industry solutions, which help increase customer performance You will offer process feedback and actively participate in continuous improvement initiatives You will project manage other IPM-related team and business projects, working with cross-functional internal teams (Product, Integration Solutions, Business Development) to craft and execute project plans Who you are: Highly fluent in German and English Bachelor’s degree Proven and confirmed experience in client services, implementation management, or similar field Experience with Excel necessary; experience with Salesforce.com, issue-tracking software (JIRA, Rally, etc.), and with XML preferred Flexible and comfortable with changes to processes; ability to self-direct, as necessary, and make good judgments based on information available Experience establishing KPIs, reporting on results, and adjusting procedures to improve results Experience working with cross-functional teams, including Product, Development, Product Marketing, and Sales teams Familiar with or able/willing to quickly learn multiple internal systems Detail-oriented, quality-focused, organized self-starter Excellent oral and written communication skills; able to communicate with our PM customers and partners in a way that serves our reputation, letting them understand how much we value their business and the experience of our travelers Dedicated problem solver who can identify complexities and maintain ownership of processes and issues If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Benefits & Perks: Competitive health and insurance benefits Competitive salary Annual target bonus or commission Paid vacation and sick time Employee Stock Purchase Program Free snacks and beverages Frequent company update talks with our leadership team Electronic, adjustable stand-up desk Casual dress Why Join Us: Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. About Vrbo: In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between. Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Interested in the position? Please send your application to scarro@expediagroup.com ! We look forward to hearing from you!
  2. An exciting opportunity has arisen for Senior Sales Manager to join and lead our German team. The Senior Manager leads their team in managing relationships with our partners to improve partner performance. You recruit, train, and coach your team to success by developing processes and implementing improvements that maximize team efficiency and effectiveness. You are seen as an expert by your team on account management issues and by the leadership team as an expert on representing the partner perspective to other internal teams. You also drive strategic initiatives that align with business goals and improve team performance. What you’ll do: You take overall leadership of Partner Success teams, including recruiting, retaining and coaching while assisting in the management of relationships to improve Partner performance on our sites and presenting to high-level Decision Makers. You act as a key contributor to the broader Partner Success management team, as well as internal partners, in regards to strategy, improving performance and process and soliciting feedback for product improvement. You demonstrate business sense, strong knowledge of products, ecommerce pipelining, monetization and optimization, process improvement and a solutions-based approach to challenging problems. You forecast business projections based on documented pipeline, opportunity and trends. You create and lead pipeline and territory coverage plan. Analyze opportunities and trends to set quotas. Lead team KPIs. You develop and sustain key partner relationships by providing relevant data insights and consulting services to Partners (revenue management advice, marketing opportunities within our network) You work with Account Managers to ensure that their Partner content (content, rates and availability) is consistently optimized and competitive to maximize customer conversion You organize and attend team participation in industry-related events You handle special projects as needed You develop high-potential team members into future leaders Who you are: Highly fluent German and English. Proven and confirmed experience in B2B sales experience Validated experience leading Account Management or Client Success teams, preferably with eCommerce products Proficient in Microsoft Office and knowledge of SalesForce or other CRM systems and Tableau or other BI platforms Knowledge of the vacation rental industry is a plus Communication: you provide guidance to team on communications skills and adjust communications style based on team sentiment; you are a champion for your team in front of internal partners Relationship Management: you craft and implement strategies to improve relationships with partners and actively provide feedback and coaching to teams on relationship management skills Partner Advocacy: you drive initiatives that create “win-win” situations and mentor team on how to improve partner interactions and encourage Partner Advocacy Planning and Quality Delivery: you set clear objectives, provide strategic guidance and bring to bear strengths and weaknesses of each team member and motivate and inspire them Data Driven Business Sense: you use data to track KPIs and goals and identify risks and opportunities to team performance based on data analysis Expertise Development: you demonstrate ability to develop in-depth expertise; demonstrate previous experience and expertise as a leader in a similar role by sharing best practices with team; work with training & development and HR to develop relevant training for team Continuous Improvement and Agility: you translate changes and improvement opportunities into clear tasks; you are familiar with and can quickly learn agile principles and encourages innovation; refine strategies based on results and feedback Internal collaboration: you dedicatedly identify, propose, and lead cross-functional improvement projects and build coalitions and support for business cases People Management: you are open to feedback and enjoy teaching, coaching and helping team members with professional development If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Benefits & Perks: Competitive health and insurance benefits Competitive salary Annual target bonus or commission Paid vacation and sick time Employee Stock Purchase Program Free snacks and beverages Frequent company update talks with our leadership team Electronic, adjustable stand-up desk Casual dress Why Join Us: Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. About Vrbo: In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between. Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com. Interested in this opportunity? Please send your application to scarro@homeaway.com
  3. The Business Development Manager is key to generating new business by acquiring new partners and fostering growth and partner satisfaction with less penetrated Property Manager accounts. Your primary responsibility is to prospect, market, and pitch VRBO’s suite of solutions to Property Managers. You will research, identify, and develop relationships with prospects and will recruit, develop, and manage strategic partnerships/alliances and opportunity pipelines to acquire new partners and foster growth with less penetrated accounts. As Business Developer your territories include but are not limited to: Germany, Netherlands, Switzerland and Austria. What you’ll do: •Identify key prospects for specific traveler destinations •Implement and maintain an accurate pipeline of potential prospects within targeted markets •Secure additional inventory over high demand and compression periods to satisfy partners’ pressing needs •Facilitate order processing quoting procedures •Attend trade shows and other partner events to support partner success goals •Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market and at national level Who you are? •Bachelor’s Degree or equivalent work experience •Highly fluent in German and English. Dutch is a plus. •Demonstrated inside sales experience (B2B) and acquisition/prospecting experience •Proven success in lead generation and lead qualification •Proven success in telephone and face-to-face sales •Experience in consultative sales roles •Proficient in Microsoft Office •Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms •Knowledge of the vacation rental industry is a plus •Sales training or solution selling training preferred •You influence and persuade partners to take mutually beneficial actions •Communication: you adapt your communication style and manage difficult conversations •Relationship Management: you understand partners and customizes engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly; you are willing and able to have direct and frank conversations with partners; and you build rapport with Leadership Team and across VRBO •Partner Advocacy: you demonstrate a “partner-first” mindset and create “win-win” situations; you show a bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at VRBO •Planning and Quality Delivery: you prioritize and manage tasks with minimal assistance and direction; Reliably meets all team commitments and goals; Demonstrates willingness and capability to take on additional tasks •Data Driven Business Acumen: you use software, data and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner •Expertise Development: you can quickly build and maintain expertise in VRBO offerings, the vacation rental market, and general ecommerce best practices •Continuous Improvement and Agility: you are willing to learn and adopt agile principles, you look for improvement and feedback and embrace changes. You maintain work effectiveness even with changes in tasks and priorities •Internal Collaboration: you work well with cross-functional teams and use and build internal network If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Benefits & Perks: •Competitive health and insurance benefits •Competitive salary •Annual target bonus or commission •Paid vacation and sick time •Employee Stock Purchase Program •Free snacks and beverages •Frequent company update talks with our leadership team •Free listing on VRBO.com •Electronic, adjustable stand-up desk •Casual dress Why Join Us: Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. About Vrbo: In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between. Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com. Interested in this job opportunity? Please send your application to scarro@homeaway.com
  4. Are you passionate about travel? Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry? Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational? That is what we do here at Vrbo, part of the Expedia group. We are leaders in holiday rentals with sites representing more than 2 million unique places to stay. CE & Services, your next opportunity We continue to build a culture of extraordinary service working directly with Partners who list their properties and Holiday makers, travellers, who are looking to book a great vacation rental. We are the voice of HomeAway, bridging the gap between our sites and our customers. Consider us global detectives who dive headfirst into issues and questions and emerge with solutions. We move quickly and deliberately using data to guide our decisions and testing to achieve breakthroughs. We welcome new ideas, opinions and pitches which we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, engaging with our customers and internal stakeholders. What you'll do: The Integrated Support Specialists have 3 core responsibilities: 1. Service Support You will provide service support to our Integrated Property Managers via inbound/outbound phone, chat and email You will act as Key Account Support for our internal Partner-Success teams on general service issues, retaining ownership and ensuring appropriate communication until issue is resolved You will educate new and existing partners, helping them to optimise their property listing(s) performance. You will coach them on the best use of our products, tools and positioning functions. 2. Integrated Tool & Technical Support You will be the primary point of contact for Tier-1 Integrated Tool and technical issues. You will analyse and diagnose severity levels by following appropriate procedures in order to identify root cause. Escalate complex Tier-2 technical/tool issues whilst owning communication with our customer and Partner-Success teams until issue is resolved You will provide Integrated Tool Onboarding for existing none-integrated customers by project managing integration requests from internal partners, seeing the process through to completion You will act as Premium/Key Account Support for our internal Partner-Success teams on integrate tool issues 3. Customer Insights Advocate Share feedback with Management and Partner-Success for new ideas on how to improve customer experience - playing your role in revolutionising the travel industry! You will maintain optimal Market Place Standards by identifying potential violators, collaborating with internal teams to educate our customers on correct behaviour and create an environment of Trust & Safety You will monitor customer contact data to identify education and improvement needs with Partner-Success teams, to reduce contact-propensity and rebooking claims You will support internal-stakeholders by attending customer review meetings and PMSC European events, providing customer education and data insights Who are you? Strong verbal and written communication skills in both English and German. You have a background in Customer Service. Account Management and Tier-1 Technical support working Business to Business (B2B) is a strong plus You are focused on Customer Loyalty, you understand our customer needs and deliver a world-class customer support You are highly motivated, passionate about connecting to the customer and building strong rapport You possess a growth mindset, you´re open to new ideas, embrace feedback & coaching. You have good people and interpersonal skills and are capable of easily building relationships, both internal and external. Capable of remaining calm under pressure and adapt quickly to changes You are analytical and have high attention to detail. You can interpret data and provide customer improvement recommendations High standard of computer literacy is essential, experience with CRM systems, HTMLS/XML browser technologies and software integration is desirable Experience working with classified listings/travel websites, online advertising, eCommerce are desirable but certainly not essential Why join us: Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. About Vrbo: Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part of the Expedia Group family of brands. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Interested in this opportunity? Please send your application to ltuominen@homeaway.com.
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