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Fabienne Casas

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  1. ob Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  2. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  3. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  4. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  5. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  6. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  7. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands
  8. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  9. Job Title: Research Analyst Job Type: Permanent (full-time) Start date: May 2017 Hours: Monday to Friday Salary: £25,000 + benefits Location: Central London Company profile: Independent global research firm specialising in conducting primary research offering its clients thorough understanding of trends and issues affecting range of sectors including consumer, retail, technology, healthcare and industrials. The company is actively expanding and looking for an ambitious German speaking graduate to join their international team. Comprehensive training and career progression will be offered to a successful candidate. Responsibilities: · Managing research projects and developing relationships with experts and clients · Connecting with industry specialist across the DACH region · Conducting quality telephone interviews on various industry topics depending on the project · Account management and understanding client market share · Tracking trends, analysing data, gathering timely insights and uncovering new information across all industries, the information that you discover will be the foundations of the research that clients will use to make key investment decisions · Accurate report writing, database management, translations from German to English and English to German · General office administration and project management duties Requirements: • Fluent in written and oral German and English • Educated to degree level (working towards or achieved a 2.1 degree or above) • Excellent communication and interpersonal skills • Strong problem solving skills • Good knowledge of Microsoft Office including Word, Excel and PowerPoint • Experience in research and data analysis, either professional experience or through your education (advantageous) If you are interested in this role, please send your CV to ilona@ablrecruitment.com.
  10. Global food services company proving support to up to 40,000 restaurants worldwide is looking for dedicated German Speaking Customer Service Agent to support their B2B clients and internal teams. There is a technical aspect to the role with full training provided. The company has a strong ethos of corporate responsibility and a totally multinational work environment with real career opportunities. Salary: £23,500+ 10% bonus + 33 days’ holiday (this includes 8 UK bank holidays) + benefits Shifts: Monday – Friday Location: Buckinghamshire Nearest station: High Wycombe. Easily accessible from West London, Uxbridge, Maidenhead There is free car parking and its walking distance from High Wycombe station Responsibilities: - Providing high standards of B2B customer services support using all forms of communication, including inbound telephone and email. The role also includes IT support - Maintain an excellent and professional customer service ethic at all times. -Liaising with client with regards to returns, order status and providing general timeline logistics information - Dealing with complaints and escalations - Liaising with the shipping department to solve issues raised by customers and internal teams - Tracking orders - Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers Essential skills and requirements: - Fluency in German (written and spoken) - Fluency in English (written and spoken) - Experience in customer service - Excellent communication and interpersonal skills - Strong problem solving skills - Ability to multitask and prioritise workload -Interest in IT If you are interested, please send your CV to mariola@ablrecruitment.com
  11. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands
  12. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands
  13. The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: • Updating and optimising German home page, area, category, promotional and product banners • Managing German affiliates, Google shopping and marketplaces • Merchandising web pages to their full potential at all times • Managing German social media • Managing German press, bloggers and magazines • Translating products, page description, editorial for the catalogue and website • Establishing promotional calendar for German market i.e. key trading and national days • Ensuring the web content is up to date and reflects the promotional calendar • Supporting marketing team with other online marketing activities as and when required Skills, knowledge and experience required: • Fluency in German and English (spoken and written) • A strong understanding of the German market, culture and language • Educated to degree level with an understanding of statistics and analytics • Previous online marketing experience, although training will be provided • A passion for online marketing, e-commerce and desire to learn and progress • Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment • Self-disciplined and comfortable working independently as well as in a larger team • Excellent communication and interpersonal skills • Good level Microsoft Excel skills mandatory • Experience of Google Analytics and Google Adwords would be advantageous
  14. German speaking Customer Support Executive Salary:£25,000 + benefits Type: Permanent, full-time (Mon-Fri) Location: London Start date: ASAP International e-commerce company is looking for experienced customer service executive that will be responsible for providing high level of support to their existing portfolio of mainly B2B customers, building on these relationships as well as connect with new customers when possible. Main responsibilities of the role: • Providing high standards of account support to customers via telephone and email • Managing and developing relationships with customers • Liaising with customer with regards to requests, orders and providing information on general timeline logistics • Occasional travelling (4-5 times a year) to meet customers and prospective customers over business discussions or trade shows in Germany, Austria or Switzerland Essential skills and requirements: • Fluent in German and English (both written and spoken) • Excellent communication and interpersonal skills • Enthusiastic approach with 'can do' attitude • Strong listening and problem solving skills • Ability to multitask and prioritise busy and varied workload • Previous experience of customer service or account management If you are interested please email your CV as soon as possible to ilona@ablrecruitment.com
  15. Titel: Deutschsprachiger Supply Chain Manager Team : Einkauf & Supply Chain Ort: Entweder Milton Keynes in England oder in Deutschland (Neuss) Gehalt : £65,000-£80,000 + großartige Zuschüsse Sektor : Globale Firma, Restaurants and Gastfreundschaft Über die Firma: Weltweit erfolgreiche Firma, die Unterstützung für bis zu 40 000 Restaurants anbietet. Die Firma verfügt über ein sehr starkes korporatives Firmenethos und ein interessantes vielseitiges multinationales Umfeld. Für die richtigen Leute bietet sich hier auch die richtige Karrierenmöglichkeit an. Regelmäßige Talent Reviews ermöglichen der Firma das Senior Management vom eigenen internen Talent entwickeln zu können. Zusammenfassung der Rolle: Den Restaurantbesitzern Unterstützung anzubieten, um das Profit zu steigern und durch einen effektiven Einkaufsplan die Kosten zu erniedrigen: 1. Sie werden für die Überwachung der Beziehungen zwischen den Lieferanten in Deutschland, Poland und Holland zuständig. Ihr Fokus wird an der Erniedrigung der Kosten sein, wobei aber die Qualität nicht gefährdet wird. Sie werden mit bereits existierenden, sowie auch mit neuen Lieferanten von Restaurants und Kücheneinrichtungen die Verbindung aufnehmen. 2. Sie werden den Besitzern dabei helfen, die operative Profitabilität zu steigern. Aufgaben: · Verhandlung mit Herstellern und Lieferanten in ganz Europa · Erniedrigung der Kosten in den Bereichen der indirekten Ausgaben anzutreiben · Die besten Deals und Preise auszuhandeln · Bei den quartalen Review Meetings mit Lieferanten teilzunehmen und diese auch zu leiten, um klare und genaue Ziele zu besprechen und die KPIs dazu anzusetzen · Verwaltung der bereits existierenden Abmachungen mit Lieferanten, sowie auch Erstellung von langzeitigen Einkaufsstrategien, aufgrund von sehr präzisen, sorgfältig vorbereiteten Vorausschätzungen · Berechnung der Jahresausgaben, Verwaltung von Budgets, Performance- & Einkaufsprognosen · Neue potenzielle Lieferanten finden und kontaktieren · Entwicklung der Einnahmenquelle für die Lieferanten · Die Restaurantbesitzer zu ermutigen neue Lieferanten anzunehmen, wenn nötig. Den Restaurantbesitzern dabei zu helfen, bewusste finanzielle Entscheidungen zu treffen. · Die Qualität der Dienstleistungen der Lieferanten zu überwachen. · Den Kontakt mit den Restaurantbesitzern in ganz Deutschland, Holland und Poland aufzunehmen. Alle Besitzer sind Konzessionsnehmer und Sie werden ihnen helfen, durch einen exzellenten Einkaufsplan zu sparen. Bitte senden Sie Ihren Lebenslauf an mariola@ablrecruitment.com.
  16. Role: Recruitment Consultant – Trainee Salary: Competitive + Commission structure (20 – 30%) + Excellent benefits Location: Prague for full paid training academy only. Relocation to the European office of your preference afterwards. (London, Switzerland, Portsmouth or Prague) Start date: ASAP Languages required: Native standards in German and fluent English Our client, a well-established European recruitment company is currently looking for motivated language speakers to join their team as Trainee Recruitment Consultants. You will have the exciting chance to travel to Prague for your training. This will give you the opportunity to work from any office of your choice. Our client has offices in Prague, London, Zug, Portsmouth, Pardubice, and as they grow they are planning to open more offices across Europe, with Berlin and Barcelona being the next targets. The company have been awarded for the following categories: · Best International Recruitment company to Work for in the UK · Top 100 Recruitment Company · Top recruitment company for graduates to work for 2014 · Recruitment Business Awards 2013 In return for your hard work and dedication, the company will offer you a relocation package (and a true chance to progress within the business and succeed within your chosen career. · You will receive relocation assistance worth of 5,000 CZK on top of your basic salary for the first 3 months · The company will arrange company accommodation for the first month of your stay. · You will have to find your own accommodation in your first month, and then onwards. Who we are looking for: As this is a trainee role, we are not looking for someone who necessarily already has recruitment experience. For this role, what will make the difference, are: your willingness to work hard, your commitment to developing your career and your ability to speak German. As such, to be considered, we expect you to: · Speak English fluently · Understand that the role is a 360 sales role and be happy to start your career within this industry · Be willing to do what it takes to succeed · Be a hard worker · Be target driven and money motivated Your responsibilities: · Developing your business development and sales abilities to bring in new clients · Daily account management through of your new and existing clients to ensure that you retain their business · Becoming an expert in your field by keeping up to date with the news relating to the industry you are working within · Building and developing relationships with both clients and candidates · Advertising job vacancies on different job boards and through a variety of other channels · Making good use of social media to promote your vacancies and reach a wider audience · Screening application and managing the interview process · Accurately briefing candidates about the responsibilities and benefits of your client’s vacancy · Negotiating offers with both clients and candidates
  17. Title: German speaking Customer Service Representative Location: Central London Salary: £21,000 + annual bonus Hours: 40 hours weekly (Monday – Friday), occasional Saturdays if required Start date: end of May, beginning of June Sector: Health and Personal Care Company: One of the most successful network marketing companies in the world. This organization works with international distributers across various offices worldwide and sells its products in a highly convenient, customer orientated manner Languages required: German and English (additional European language highly desirable) Main responsibilities: • Providing support to international network of distributors • Receiving and responding to enquiries related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions • Resolving customer claims and complaints in a prompt and efficient manner • Providing information and support for marketing promotions • Understanding and educating members on company’s policies and procedures, as well as products and services offered • Attending company’s roadshows and promotional events • Database management and general administration duties Requirements: • Fluent German (written and spoken) • Fluent English (written and spoken) • Previous experience in phone-based customer service/support role • Ability to perform well, while multi-tasking in a fast-paced environment with changing priorities or deadlines • Proficiency in using Microsoft Office programs and previous experience in using CRM system What’s offered: · Company discretionary annual bonus scheme · Pension scheme contribution · Company’s supplement health benefits package · 23 days of annual holidays · Supportive international team environment · Three weeks of well-structured, comprehensive training on company’s policies, products and procedures How to apply: If you are interested in this position, please email your CV to ilona@ablrecruitment.com
  18. The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: • Updating and optimising German home page, area, category, promotional and product banners • Managing German affiliates, Google shopping and marketplaces • Merchandising web pages to their full potential at all times • Managing German social media • Managing German press, bloggers and magazines • Translating products, page description, editorial for the catalogue and website • Establishing promotional calendar for German market i.e. key trading and national days • Ensuring the web content is up to date and reflects the promotional calendar • Supporting marketing team with other online marketing activities as and when required Skills, knowledge and experience required: • Fluency in German and English (spoken and written) • A strong understanding of the German market, culture and language • Educated to degree level with an understanding of statistics and analytics • Previous online marketing experience, although training will be provided • A passion for online marketing, e-commerce and desire to learn and progress • Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment • Self-disciplined and comfortable working independently as well as in a larger team • Excellent communication and interpersonal skills • Good level Microsoft Excel skills mandatory • Experience of Google Analytics and Google Adwords would be advantageous
  19. Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands
  20. Global insurance company, expanding fast in Europe is looking for German Speaking Customer Medical Customer Service Assistance. This is a B2C role where you will be speaking to private individuals in German and English Duties: This is a B2C role where you will be speaking to private individuals on holiday facing a medical emergency. You will use German and English daily. • You will be responsible for helping B2C customers with medical emergencies wherever they are in the world, and on a 24/7 basis • Deal with medical repatriation where necessary • Liaise calmly with stressed customers and their families, re-assure them and co-ordinate all their medical care • Liaise with local hospital and medical staff as well as operational staff in the UK to make sure medial help is well co-ordinated and speedy • Be aware of budgets, medical costs and level of care that is appropriate. Advise customers on claims and deal with complaints tactfully at all times • Full daily use of German on a written and spoken basis • Liaise internally with other company departments • Sending confirmation emails to client • Liaising with suppliers across the globe • Recording information in the in-house system Requirements Fluency in English/German Location: Redhill, Surrey Easily accessible from : Direct from London, Victoria station ( 30 mins). Blackfriars (46 minutes) Clapham Junction (20 minutes) Would suit applicants living around: Brighton, East Croydon, Clapham Junction, Sutton, Leatherhead, Epson, London Bridge, Norwood Junction, Purley, Coulsdon, Reigate , Gatwick Airport, Three Bridges, Crawley , Horsham Salary: up to £21,000 (this includes a basic salary + 10% shift allowance and language allowance) + benefits There are shifts in this role to cover medical emergencies in different time zones. 5 days on 2 days off, shifts are between 8am and 9pm Training: You will be provided with best-in-class offsite training (up to 4 weeks) Start Date: 18th April 2017 If you are interested, please send your CV to mariola@ablrecruitment.com.
  21. Deutschsprachiger Mitarbeiter im technischen Support Gehalt: bis zu £25’000 pro Jahr + sehr gute Begünstigungen Ort: Zentral-London Firma: Globale Firma mit eigenem Buchungssystem für Restaurants. Die Firma unterstützt Restaurants indem sie ihnen mithilfe der Technologie zur Wettbewerbsfähigkeit verhilft. Das Unternehmen gibt ihnen eine Plattform und ermöglicht ihnen eine Beständigkeit im Gastwirtschaftssektor. Wir suchen Deutschsprachige Technische Support Mitarbeiter, die gerne im Kundenservice arbeiten und technische Probleme lösen. Aufgaben (Sie werden ein komplettes 2-wöchiges Training erhalten) - Einen qualitative hohen Kundenservice liefern - Anrufe von Kunden und Angestellten annehmen, Emails und Community posts beantworten - Kunden bei deren Software- und technischen Problemen helfen - Via Telefon die Software in Restaurants konfigurieren und installieren - Netzwerkfehler beheben - Dokumentieren aller Telefonate und Emailkontakte in das interne System - Kundenfeedbacks erfassen Notwendige Erfahrung: - Zweisprachig in Englisch und Deutsch - Mind. 1 Jahr Erfahrung im Kundenservicebereicht oder in Call Center - Erfahrung im Gastgewerbe - Solide Internetkenntnisse (Email, Webbrowser) Um ein 24/7/365 Service zu gewährleisten, werden Sie in Schichten arbeiten. Sie werden an 2 Wochenenden pro Monat arbeiten. Eine Standardschicht dauert 8 Stunden und ist zwischen 6:00 Uhr und 23:00 Uhr angesetzt. Wir bieten ein sehr ansprechendes Gehalt - Private Krankenversicherung - Zahn- und Reiseversicherung - Rentenversicherung - Monatskarte für öffentlichen Transport und vieles mehr… Bitte senden Sie Ihren aktuellen Lebenslauf, so schnell wie möglich, an mariola@ablrecruitment.com
  22. Job Title: Research Analyst Job Type: Permanent (full-time) Start date: May 2017 Hours: Monday to Friday Salary: £25,000 + benefits Location: Central London Company profile: Independent global research firm specialising in conducting primary research offering its clients thorough understanding of trends and issues affecting range of sectors including consumer, retail, technology, healthcare and industrials. The company is actively expanding and looking for an ambitious German speaking graduate to join their international team. Comprehensive training and career progression will be offered to a successful candidate. Responsibilities: Managing research projects and developing relationships with experts and clients Connecting with industry specialist across the DACH region Conducting quality telephone interviews on various industry topics depending on the project Account management and understanding client market share Tracking trends, analysing data, gathering timely insights and uncovering new information across all industries, the information that you discover will be the foundations of the research that clients will use to make key investment decisions Accurate report writing, database management, translations from German to English and English to German General office administration and project management duties Requirements: • Fluent in written and oral German and English • Educated to degree level (working towards or achieved a 2.1 degree or above) • Excellent communication and interpersonal skills • Strong problem solving skills • Good knowledge of Microsoft Office including Word, Excel and PowerPoint • Experience in research and data analysis, either professional experience or through your education (advantageous)
  23. German Speaking Medical Customer Service Assistance Global insurance company, expanding fast in Europe is looking for German Speaking Customer Medical Customer Service Assistance. This is a B2C role where you will be speaking to private individuals in German and English Duties: This is a B2C role where you will be speaking to private individuals on holiday facing a medical emergency. You will use German and English daily. • You will be responsible for helping B2C customers with medical emergencies wherever they are in the world, and on a 24/7 basis • Deal with medical repatriation where necessary • Liaise calmly with stressed customers and their families, re-assure them and co-ordinate all their medical care • Liaise with local hospital and medical staff as well as operational staff in the UK to make sure medial help is well co-ordinated and speedy • Be aware of budgets, medical costs and level of care that is appropriate. Advise customers on claims and deal with complaints tactfully at all times • Full daily use of German on a written and spoken basis • Liaise internally with other company departments • Sending confirmation emails to client • Liaising with suppliers across the globe • Recording information in the in-house system Requirements Fluency in English/German Location: Redhill, Surrey Easily accessible from : Direct from London, Victoria station ( 30 mins). Blackfriars (46 minutes) Clapham Junction (20 minutes) Would suit applicants living around: Brighton, East Croydon, Clapham Junction, Sutton, Leatherhead, Epson, London Bridge, Norwood Junction, Purley, Coulsdon, Reigate , Gatwick Airport, Three Bridges, Crawley , Horsham Salary: up to £21,000 (this includes a basic salary + 10% shift allowance and language allowance) + benefits There are shifts in this role to cover medical emergencies in different time zones. 5 days on 2 days off, shifts are between 8am and 9pm Training: You will be provided with best-in-class offsite training (up to 4 weeks) Start Date: 18th April 2017 If you are interested, please send your CV to mariola@ablrecruitment.com.
  24. Hallo Ioannis Kennst du per Zufall ABL? Das ist eine Jobvermittlungsagentur in London, die sich auf Sprachen spezialisiert hat. Ich selber arbeite da und kann dir sagen, dass wir viele interessante Jobs fuer Deutschsprachige haben. Du kannst dich gerne auf unserer Website umschauen (http://appointmentsb...guage.co.uk/de/) und dich bei uns melden- entweder telefonisch (+44 207 092 3939) oder per Mail (ilona@ablrecruitment.com). Wir freuen uns, bald von dir zu hoeren und dir auch weiterhelfen zu koennen! Liebe Gruesse Fabienne
  25. Liebe Evelyn Kennst du ABL? Das ist eine Jobvermittlungsagentur in London, die sich auf Sprachen spezialisiert hat. Ich selber arbeite da und kann dir sagen, dass wir viele interessante Jobs fuer Deutschsprachige haben. Geh doch mal auf unsere Website (http://appointmentsbilanguage.co.uk/de/) und melde dich doch mal bei uns - entweder telefonisch (+44 207 092 3939) oder per Mail (ilona@ablrecruitment.com). Wir freuen uns, bald von dir zu hoeren und dir auch weiterhelfen zu koennen! Liebe Gruesse Fabienne
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