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Fabienne Casas

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About Fabienne Casas

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  1. ob Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  2. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  3. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  4. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  5. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  6. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  7. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands
  8. German speaking Online Marketing Executive Department E-commerce Line Manager E-commerce Director Location Harlow, Essex Hours / Basis Mon-Fri – 9.00am to 5.30pm Remuneration Salary £22,000 to £30,000 The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: · Updating and optimising German home page, area, category, promotional and product banners · Managing German affiliates, Google shopping and marketplaces · Merchandising web pages to their full potential at all times · Managing German social media · Managing German press, bloggers and magazines · Translating products, page description, editorial for the catalogue and website · Establishing promotional calendar for German market i.e. key trading and national days · Ensuring the web content is up to date and reflects the promotional calendar · Supporting marketing team with other online marketing activities as and when required Skills and experience required: · Fluency in German and English (spoken and written) · A strong understanding of the German market, culture and language · Educated to degree level with an understanding of statistics and analytics · Previous online marketing experience, although training will be provided · A passion for online marketing, e-commerce and desire to learn and progress · Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment · Self-disciplined and comfortable working independently as well as in a larger team · Excellent communication and interpersonal skills · Good level Microsoft Excel skills mandatory · Experience of Google Analytics and Google Adwords would be advantageous If you are interested in this role, please send your CV to ilona@ablrecruitment.com
  9. Job Title: Research Analyst Job Type: Permanent (full-time) Start date: May 2017 Hours: Monday to Friday Salary: £25,000 + benefits Location: Central London Company profile: Independent global research firm specialising in conducting primary research offering its clients thorough understanding of trends and issues affecting range of sectors including consumer, retail, technology, healthcare and industrials. The company is actively expanding and looking for an ambitious German speaking graduate to join their international team. Comprehensive training and career progression will be offered to a successful candidate. Responsibilities: · Managing research projects and developing relationships with experts and clients · Connecting with industry specialist across the DACH region · Conducting quality telephone interviews on various industry topics depending on the project · Account management and understanding client market share · Tracking trends, analysing data, gathering timely insights and uncovering new information across all industries, the information that you discover will be the foundations of the research that clients will use to make key investment decisions · Accurate report writing, database management, translations from German to English and English to German · General office administration and project management duties Requirements: • Fluent in written and oral German and English • Educated to degree level (working towards or achieved a 2.1 degree or above) • Excellent communication and interpersonal skills • Strong problem solving skills • Good knowledge of Microsoft Office including Word, Excel and PowerPoint • Experience in research and data analysis, either professional experience or through your education (advantageous) If you are interested in this role, please send your CV to ilona@ablrecruitment.com.
  10. Global food services company proving support to up to 40,000 restaurants worldwide is looking for dedicated German Speaking Customer Service Agent to support their B2B clients and internal teams. There is a technical aspect to the role with full training provided. The company has a strong ethos of corporate responsibility and a totally multinational work environment with real career opportunities. Salary: £23,500+ 10% bonus + 33 days’ holiday (this includes 8 UK bank holidays) + benefits Shifts: Monday – Friday Location: Buckinghamshire Nearest station: High Wycombe. Easily accessible from West London, Uxbridge, Maidenhead There is free car parking and its walking distance from High Wycombe station Responsibilities: - Providing high standards of B2B customer services support using all forms of communication, including inbound telephone and email. The role also includes IT support - Maintain an excellent and professional customer service ethic at all times. -Liaising with client with regards to returns, order status and providing general timeline logistics information - Dealing with complaints and escalations - Liaising with the shipping department to solve issues raised by customers and internal teams - Tracking orders - Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers Essential skills and requirements: - Fluency in German (written and spoken) - Fluency in English (written and spoken) - Experience in customer service - Excellent communication and interpersonal skills - Strong problem solving skills - Ability to multitask and prioritise workload -Interest in IT If you are interested, please send your CV to mariola@ablrecruitment.com
  11. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands
  12. Job Title: German speaking Customer Service Consultant Job Type: Permanent Start Date: ASAP Location: City of London, England Salary: GBP21000 - GBP23000 per annum additional benefits Main responsibilities: • Providing high standards of customer service spanning all forms of communication (including telephone, email, live chat and social media contact) • Liaising with customers with regards to returns, order status and providing general timeline logistics information • Ensuring a totally seamless customer experience and providing product advice • Dealing with complaints and escalations • Order processing on the in-house software system • Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns • Assisting the finance department with customers on security checks (calls or emails), any accounting enquiries, flagging accounting issues raised by customers Skills and experience required: • Fluent in German (written and spoken) • Fluent English (written and spoken) • Previous experience in customer service or/and luxury sales • Excellent communication and interpersonal skills • Strong problem solving skills • Ability to multitask and prioritise workload • Keen interest in fashion and luxury brands
  13. The company: A well established and successful, market leading e-commerce company that designs and produces its own products, as well as other branded merchandise. The business is now actively expanding into the European and American markets. Main responsibilities: • Updating and optimising German home page, area, category, promotional and product banners • Managing German affiliates, Google shopping and marketplaces • Merchandising web pages to their full potential at all times • Managing German social media • Managing German press, bloggers and magazines • Translating products, page description, editorial for the catalogue and website • Establishing promotional calendar for German market i.e. key trading and national days • Ensuring the web content is up to date and reflects the promotional calendar • Supporting marketing team with other online marketing activities as and when required Skills, knowledge and experience required: • Fluency in German and English (spoken and written) • A strong understanding of the German market, culture and language • Educated to degree level with an understanding of statistics and analytics • Previous online marketing experience, although training will be provided • A passion for online marketing, e-commerce and desire to learn and progress • Highly organised, detail oriented with ability to work to tight deadlines in a fast paced, online environment • Self-disciplined and comfortable working independently as well as in a larger team • Excellent communication and interpersonal skills • Good level Microsoft Excel skills mandatory • Experience of Google Analytics and Google Adwords would be advantageous
  14. German speaking Customer Support Executive Salary:£25,000 + benefits Type: Permanent, full-time (Mon-Fri) Location: London Start date: ASAP International e-commerce company is looking for experienced customer service executive that will be responsible for providing high level of support to their existing portfolio of mainly B2B customers, building on these relationships as well as connect with new customers when possible. Main responsibilities of the role: • Providing high standards of account support to customers via telephone and email • Managing and developing relationships with customers • Liaising with customer with regards to requests, orders and providing information on general timeline logistics • Occasional travelling (4-5 times a year) to meet customers and prospective customers over business discussions or trade shows in Germany, Austria or Switzerland Essential skills and requirements: • Fluent in German and English (both written and spoken) • Excellent communication and interpersonal skills • Enthusiastic approach with 'can do' attitude • Strong listening and problem solving skills • Ability to multitask and prioritise busy and varied workload • Previous experience of customer service or account management If you are interested please email your CV as soon as possible to ilona@ablrecruitment.com
  15. Titel: Deutschsprachiger Supply Chain Manager Team : Einkauf & Supply Chain Ort: Entweder Milton Keynes in England oder in Deutschland (Neuss) Gehalt : £65,000-£80,000 + großartige Zuschüsse Sektor : Globale Firma, Restaurants and Gastfreundschaft Über die Firma: Weltweit erfolgreiche Firma, die Unterstützung für bis zu 40 000 Restaurants anbietet. Die Firma verfügt über ein sehr starkes korporatives Firmenethos und ein interessantes vielseitiges multinationales Umfeld. Für die richtigen Leute bietet sich hier auch die richtige Karrierenmöglichkeit an. Regelmäßige Talent Reviews ermöglichen der Firma das Senior Management vom eigenen internen Talent entwickeln zu können. Zusammenfassung der Rolle: Den Restaurantbesitzern Unterstützung anzubieten, um das Profit zu steigern und durch einen effektiven Einkaufsplan die Kosten zu erniedrigen: 1. Sie werden für die Überwachung der Beziehungen zwischen den Lieferanten in Deutschland, Poland und Holland zuständig. Ihr Fokus wird an der Erniedrigung der Kosten sein, wobei aber die Qualität nicht gefährdet wird. Sie werden mit bereits existierenden, sowie auch mit neuen Lieferanten von Restaurants und Kücheneinrichtungen die Verbindung aufnehmen. 2. Sie werden den Besitzern dabei helfen, die operative Profitabilität zu steigern. Aufgaben: · Verhandlung mit Herstellern und Lieferanten in ganz Europa · Erniedrigung der Kosten in den Bereichen der indirekten Ausgaben anzutreiben · Die besten Deals und Preise auszuhandeln · Bei den quartalen Review Meetings mit Lieferanten teilzunehmen und diese auch zu leiten, um klare und genaue Ziele zu besprechen und die KPIs dazu anzusetzen · Verwaltung der bereits existierenden Abmachungen mit Lieferanten, sowie auch Erstellung von langzeitigen Einkaufsstrategien, aufgrund von sehr präzisen, sorgfältig vorbereiteten Vorausschätzungen · Berechnung der Jahresausgaben, Verwaltung von Budgets, Performance- & Einkaufsprognosen · Neue potenzielle Lieferanten finden und kontaktieren · Entwicklung der Einnahmenquelle für die Lieferanten · Die Restaurantbesitzer zu ermutigen neue Lieferanten anzunehmen, wenn nötig. Den Restaurantbesitzern dabei zu helfen, bewusste finanzielle Entscheidungen zu treffen. · Die Qualität der Dienstleistungen der Lieferanten zu überwachen. · Den Kontakt mit den Restaurantbesitzern in ganz Deutschland, Holland und Poland aufzunehmen. Alle Besitzer sind Konzessionsnehmer und Sie werden ihnen helfen, durch einen exzellenten Einkaufsplan zu sparen. Bitte senden Sie Ihren Lebenslauf an mariola@ablrecruitment.com.
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