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International SOS

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Über International SOS

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  • Website URL
    https://www.internationalsos.com/careers

Profile Information

  • Geschlecht
    u
  • Standort
    London, Chiswick Park

Letzte Besucher des Profils

174 Profilaufrufe
  1. German/English speaking - Customer Service Executive

    International SOS is the world’s leading medical and travel security risk services company with 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most. We offer our employees a dynamic, friendly and multi-cultural environment to work in. Due to expanding business, we have an exciting opportunity to join our operations team within our TRICARE department. TRICARE is the U.S. Department of Defence worldwide health care program available to military personnel overseas. Customer Service Executive (known as an Operations Coordinator) Chiswick, West London International SOS is currently looking for customer-focused individuals to join the team of Operations Coordinators on the 5th of March 2018 based at the flagship office in Chiswick, West London. The role is a busy, varied role requiring high levels of client liaison internationally. Key responsibilities: You will work in our 24-hour assistance centre alongside our medical team. You will join our busy international environment in a role that requires on-going client liaison and strong attention to detail. You will provide support and advice by telephone or electronically to all levels of U.S. military personnel and dependants, who require assistance in finding a doctor/hospital and booking appointments in our Europe, Middle East and Africa region. You should be able to manage customer expectations with a sense of responsibility and urgency, and adhere to company policy and standards. Other responsibilities include: · Communicate and liaise, with clients of all levels (i.e. U.S. Military personnel, hospitals, medical personnel) by telephone or electronically · Handling inbound/outbound calls and emails · Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for patients and stakeholders · Documenting and maintaining clear accurate case records, consistently displaying due diligence and attention to detail · Coordinate and work closely with the medical team to effectively assist clients’ healthcare needs in accordance with our company standards and procedures · Effectively multi-task and help solve problems and identify solutions Working Hours: You will be required to work a 37.5 hour week, worked as three 12 hour shifts (8am - 9pm / 7am - 8pm); 3 days on 4 days off; including nights (1 month every 4 months; 8pm - 9am) and weekends. Required Skills: · Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills · Previous International healthcare assistance/customer service/call centre experience is preferred but not essential · Excellent written and spoken English · Strong language skills in German or Italian desired but not essential · IT & PC literate, demonstrating talking and typing skills · Ability to multi-task and prioritise work load effectively What we can offer you: · Fulltime (paid) induction training, regular coaching to support and develop your skills · Structured and long-term career progression · Salary: £22,000, Corporate benefits, Night shift allowance · Work schedule 4 to 6 weeks in advance · Pension scheme, BUPA membership, dental plan, childcare vouchers, regular performance reviews · Offices located in Chiswick Business Park with rapid access to local transport options (Under/over ground, buses, national rail network) · Access to an on-site health a fitness centre, variety of clubs (i.e. running, chess), inter-company sporting events, bikes to ride, showers, lockers, language courses and a choice of restaurants/cafes/bars Recruitment Process: · Short telephone interview/introduction (15 minutes) · Verbal Reasoning test (online; 20 minutes) · Assessment Centre on the 29th of January 2018 · Occupational Personality Questionnaire (online) · 2nd Interview (1 hour) · Start date: 5th of March 2018 Here at International SOS we will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people. Please apply online now attaching your CV. www.internationalsos.com
  2. Healthcare Provider Account Management & Administration

    International SOS is the world’s leading medical and travel security risk services company with 11,000 employees. We provide a world class offering for travellers and expatriates. Every single day we are making a difference in people’s lives and able to support them when they need it the most. We offer our employees a dynamic, friendly and multi-cultural environment to work in. Due to expanding business, we have an exciting opportunity to join our operations team within our TRICARE department. TRICARE is the U.S. Department of Defence worldwide health care program available to military personnel overseas. Start date October/November 2017 Job Description We are looking for a German-speaking Account Manager and Administrator (known internally as a TRICARE Provider Support Services Executive) to join our team based at Chiswick Park, London. You will be responsible for looking after a portfolio of mainly German speaking medical providers including Hospitals, Clinics and Doctors. Act as first point of contact for healthcare providers communicating by telephone and email. Investigate and resolve claims payment enquiries from medical providers. Co-ordinate closely with colleagues within the team and department in order to share knowledge and deliver prompt resolutions. Work well under pressure and manage your own workload effectively ensuring urgent cases are given priority and escalated appropriately. Educate providers proactively on the TRICARE program and claims process. Assist US Government stakeholders with their enquiries relating to healthcare providers and claims. Required Skills and Experience Excellent written and oral English and German language skills are essential Strong claims administration skills; highly comfortable with detailed technical analysis Strong interpersonal skills and customer service ethos A-Levels and/or Degree are desirable but not essential (or equivalents) Additional Information We offer a competitive salary as well as a range of benefits such as private medical insurance, dental care, pension and the opportunity to work in a modern and exciting business park environment. We will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people. Please apply online now attaching your CV http://smrtr.io/WDXNdw www.internationalsos.com
  3. German speaking - Claims Administrator

    Claims Administrator (German Speaker) Chiswick Park, London We are looking for a German-speaking Claims Administrator (known internally as a TRICARE Provider Support Services Executive) to join our team based at Chiswick Park, London. International SOS provides comprehensive healthcare management and related support services to beneficiaries enrolled in the US Government’s TRICARE Overseas Programme (TOP). The TPSS team works with providers of medical services to assist in getting claims paid, help them resolve any detailed claims issues, educate them on the TRICARE claims processes and be their first line customer support contact for the Eurasia Africa region. Key responsibilities Customer service support for Host Nation Providers (HNPs), responding to telephone or written inquiries or complaints from HNP's with respect to claims payments Works closely with the Relationship Management team in their dealings with the HNPs, beneficiaries and US Government stakeholders In response to queries from HNPs, provide information regarding status of payment for claims submitted. Deal with all aspects of invoice/claim, reimbursement and reconciliation of claims queries from providers and the US client in a timely and professional manner. Communicate effectively and as required with HNPs, educating them on the claims submission process; assisting providers in ensuring that claims are submitted accurately and accepted for processing and timely payment. Work closely with regional TRICARE operations staff to identify, trouble-shoot and resolve HNP issues, informing them of any issues that may impact the ability or willingness of providers to accept TRICARE beneficiaries You will be committed and confident with excellent interpersonal skills with a strong customer service ethos. Qualifications and skills required Excellent written and oral English and German language skills are essential Strong claims administration skills; highly comfortable with detailed technical analysis Strong interpersonal skills and customer service ethos We will offer you an interesting, varied and challenging career, where you will have the opportunity to experience working with a diverse range of people. Please apply online now attaching your CV on our website: http://smrtr.io/GdBaWA www.internationalsos.com
  4. Administration Officer

    Hallo liebe Jobsuchende, Wir suchen Administration Officer (Gehalt: £20k + Bonus) fuer unser Unternehmen in West London (Chiswick). Wenn ihr Interesse habt, oder mehr wissen moechtet, findet ihr die Stellenausschreibung hier: http://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=INTSOSUK&cws=1&rid=1621. Bei Fragen koennt ihr euch auch gerne direkt an mich wenden unter Julia.Schuldt@internationalsos.com oder eure Bewerbung an europe.recruitment@internationalsos.com schicken. Wir freuen uns auf eure Bewerbungen! Viele Gruesse Julia www.internationalsos.com
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